Support
Something not working, or need help with your account? Send us a message. We usually reply within two days.
Email support@nothingordinarystudio.comTo help us help you faster, include the game's name, your phone model, and your player ID (in the game's settings, under Online).
Common questions
How do I move my progress to a new phone?
On your old phone, open Settings > Online and tap Get transfer code. On the new phone, open the same screen, enter the code and tap Use code. Codes work once and last 24 hours. If you no longer have the old phone, email us your player ID and we'll help.
I lost my progress
If cloud save was on, open the game while connected to the internet and choose to load your cloud save. If that doesn't work, email us your player ID and roughly when you last played.
How do I play with friends?
Open the game's online or squad screen. Host a room to get a room code, then share it with your friends so they can join from anywhere. You can also add friends with their friend code.
Do the games cost money?
Our games are free to play. Any in-game shop currently uses free demo purchases, so no real money is ever charged.
How do I report or block a player?
Tap the player's name in a lobby, leaderboard or guild list, then choose Report or Block. Blocked players can't join your rooms or add you as a friend. Reports are reviewed by us.
How do I stop personalized ads?
On iPhone, go to Settings > Privacy & Security > Tracking and turn it off for the game. On Android, open Settings > Privacy > Ads. Where available, you can also change your ad choices in the game's settings.
How do I delete my data?
See Delete your data.
Games
- Dead Signal: Rift Protocol
- Tiny Town Tycoon
- Pawtopia: A Cozy Pet Paradise
- Lumenfall: Echoes of the Veil
- Pupvilla
- Barkbound: Idle Dog Adventure
All of our games use the same support address and the same privacy policy.